The Nanny Network has provided B2B child care benefits to companies for 18+ years. We have developed a proven process for recruiting, screening and training our temporary caregivers, including a custom-built onboarding and scheduling software platform that allows for a quick turnaround time once a help request is submitted. Furthermore, our proprietary software platform allows for industry-leading booking times.
Our benefit offering includes short-term (including back-up) child care, long-term child care, and household management solutions for employees that are juggling responsibilities at home in addition to the workplace.
Our in-home back-up child care services are especially helpful for companies faced with absenteeism and productivity challenges (specifically related to child care) and can relieve significant stress for working parents when they’re in a pinch, typically when:
- Their children are mildly sick and cannot attend day care or school
- Their regular caregiver is sick or otherwise unavailable
- Their child(ren)’s day care or school is closed for vacations, holidays, parent-teacher conferences, professional development days, etc.
- Distance learning
Our care professionals are also available for:
- Business travel
- Group child care/corporate events
When can Employees submit a request?
Our staff is available Monday-Friday from 7:00am-9:00pm. We are also available for limited weekend hours for on-call needs. Parents can also submit a help request online 24 hours a day, 7 days a week.
The Nanny Network can typically locate a caregiver within an hour or two; however, the more notice we are given, the greater the chance for a successful placement. Generally, twenty-four hours’ advance notice is sufficient.
Our Caregiver Requirements
We require that our caregivers possess a minimum of two years of professional child care experience and multiple (non-relative) child care references. They also must have the ability to work legally in the U.S. and, in most cases, have a car (and proof of car insurance). We require our eLearning Aides have a professional background in education (i.e., teaching in a classroom and/or homeschool, tutoring, and/or professional nannies with a love for teaching) in addition to a college degree.
Our 8-Step Screening Process
- Child Care Experience Requirements. Child care providers who are placed through The Nanny Network must have at least 2 years of recent professional child care experience and a minimum of 2 non-relative references.
- Comprehensive Application: Caregivers are required to complete an extensive application and questionnaire.
- Online Pre-Screen: Once a caregiver completes an application and appears to meet our minimum requirements, an online “pre-screen” is done (including the National Sex Offender Registry, Google Search, etc.)
- Phone Screen
- Personal Interview: The Nanny Network conducts a personal face-to-face interview with all candidates. Because of our many years of experience in interviewing and placing care providers, we are often able to spot red flags.
- References Personally Verified: References are personally verified, almost completely by phone, by The Nanny Network staff and stored in our database.
- Thorough Background Check: We work with a private investigating service to conduct a through background investigation on every back-up care employee. The investigation includes:
- Social Security Number trace which identifies all addresses and aliases.
- County criminal history checks, plus national criminal record database check, for felony and misdemeanor criminal convictions in all locations where employee has resided, been employed or attended school in the past seven years.
- Search of U.S. Office of Foreign Assets Control Specially Designated National and export denial lists (OFAC).
- Agency Training/Orientation
Arranging for Child Care
Employees must register online to start the process and contact a member of the Nanny Network staff to discuss any special needs or concerns. Once we are clear on a family’s needs, a family can request care at any time.
Parents can submit a request for a caregiver at any time of day, even at the last minute! The quickest and easiest way to submit a request is via the Book Care form online in your family dashboard. Our staff is available to answer any questions or address any concerns via e-mail (backupcare@nanny-network.com) or phone. Our office number is (410) 321-1566 (option 1).
The Caregivers’ Pay
The Nanny Network’s care professionals are W-2 employees of the agency. Therefore, the agency processes all payroll, includin the necessary payroll taxes. The agency also carries industry-standard Workers’ Compensation, General Liability and Professional Liability insurance which we are happy to discuss further.