Frequently Asked Questions
by admin on 06 Jun, 2015
If you are considering hiring a nanny or becoming a nanny, you might have some questions about the position or the process. We’ve compiled some of the most common questions – and answers – below.
FREQUENTLY ASKED QUESTIONS FROM PARENTS
- What is the process for finding a permanent nanny?
- Where can I get an application?
- What are the fees associated with your service?
- How long does it take to find a nanny?
- How much do nannies get paid?
- Where do you find your nannies?
- Do you place babysitters?
- What areas do you service?
- What type of screening does your service perform?
- What happens if a nanny that we hire through your service doesn’t work out?
- Do you run background checks for parents who do not hire a nanny through The Nanny Network?
- What sets The Nanny Network apart?
1. What is the process for finding a permanent nanny?
The first step in the nanny search process is completing a detailed application. Once a completed application is received, someone from our placement team will contact you regarding next steps. As a permanent placement client, you have the choice between our Classic Service or our Concierge Service. The Classic Service provides nanny referrals of the same caliber, candidate screening and professionalism, however it is designed with a more “do-it-yourself” approach. A 60-minute consult is available at any time during the search. The Concierge Service, on the other hand, is our white-glove service that allows for the highest level of convenience, expertise, consulting and assurance that your placement will be successful.
Once you have registered with the agency and your position is well understood, the placement team will communicate the details of your position with our pool of experienced, screened candidates. When a nanny expresses interest in your position, her detailed profile (including her job history, education, references, skills and additional training) will be populated to your online client dashboard for your review. Upon completion of a thorough interview process (including a working interview), you select the best nanny for your family, complete our nanny offer checklist, and make her a job offer. The Nanny Network will then confirm her acceptance of your offer and perform her background check. Once the results come back and are satisfactory, the placement is complete. The agency will provide you with our proprietary Nanny/Family Agreement for you to complete with your new nanny.
2. Where can I get an application?
Our parent application is easy to complete and available on our website for your convenience.
3. What are the fees associated with your service?
There are two levels of service for permanent placement – Classic and Concierge. Both our Classic and Concierge Service involve a $350 non-refundable retainer to initiate the process.
For our Classic Service, a flat placement fee of $3450-4450 is due (depending on where you live) if you hire a nanny that we have referred to you. If you need additional phone, face-to-face, or e-mail support (during or after your search) beyond the 60-minutes that is included in the Classic package, additional consulting services are available at a rate of $75.00 per hour.
For our Concierge Service, the placement fee is equal to 15% of the nanny’s gross annual salary.
For both services, the $350 retainer paid at the time of registration is then applied to the Placement Fee which is due at the time of hire.
Our temporary placement service involves daily placement fees ranging from $15 to $35 for members and $50 to $60 for non-members (again, depending on where you live). A volume discount ranging from 15-30% is available for long-term temporary contracts that are paid in full at the time of hire. The initial annual membership fee for the temporary service is $150 (automatic renewals are discounted at $100, billed annually) and includes access to our temporary/as-needed household management services, Sidekick! A surcharge is applied to care requests that are received with 24 hours’ notice or less.
4. How long does it take to find a nanny?
We suggest planning for the search to take approximately 3 to 6 weeks (except for our temporary nanny service, which usually takes less time, in some cases as little as one day).
5. How much do nannies get paid?
The going rate for nannies in the Baltimore area is $15-20 per hour, pre-tax and $16-22 per hour, pre-tax, in the Washington, D.C. area. Family Assistants, who also assist with household management, earn $18-23 per hour, pre-tax, in Baltimore and $20-25 per hour, pre-tax, in Washington, D.C.
6. Where do you find your nannies?
Our nannies come from a variety of sources. The Nanny Network has been in business since 1995 and, since that time, the agency has placed and developed relationships with a multitude of nannies. When our nannies complete a job, they come back to us for help in finding their next job. There are also many nannies who find us through word of mouth referrals and job fairs, as well as responding to targeted online recruiting efforts.
7. Do you place babysitters?
Yes, The Nanny Network offers a temporary nanny/babysitting service to help parents or event planners when they encounter a need for short-term child care. Perhaps your child is sick and cannot attend school, perhaps your primary child care provider has notified you that he/she is unable to work, or perhaps you are planning a night out on the town. Whatever the case may be, The Nanny Network can help provide temporary relief so that you can go about your schedule without interruption. We also can arrange group child care for special events (i.e., weddings, conferences, etc.)
There are two key differences between The Nanny Network’s temporary placement service and its permanent placement service. First, with a temporary nanny or sitter search, we select and book a caregiver that we think will do a great job given the job details you have provided to us. For long-term temp jobs, we encourage a meet and greet. If, at any point during the booking process, you come to realize that the nanny we assigned is not a good fit for your family, simply let us know, and we will find a replacement nanny for you as quickly as possible.
Second, a daily placement fee is owed to The Nanny Network for the temporary service provided.* A higher daily fee applies to those temp jobs that are arranged with less than 24 hours’ notice. Lastly, if your needs change after a nanny has been booked for you and you cancel one day or all days, a 50% cancellation fee will apply to each cancelled day’s cost. For more information on our process for placing temporary nannies, click here.
8. What areas do you service?
The Nanny Network offers permanent and temporary nanny placement services; permanent and temporary family assistant placement services; group child care; back-up child care and hotel sitters in the Baltimore and Washington, DC metropolitan areas (including northern Virginia). Our temporary nanny service (including back-up care and hotel sitters) is also available in Richmond, Virginia. Our sister agency, Sidekick, is able to provide temporary and permanent household support in Baltimore and Washington, DC., offering laundry service, errand service and household management.
9. What type of screening does your service perform?
The Nanny Network conducts a strict 7-step vetting process on each and every candidate. All candidates :
- Complete provider application
- Meet minimum requirements (2 years of recent professional child care experience, minimum of 2 non-relative references)
- Online pre-screen (National Sex Offender Registry, Google search, etc.)
- Complete Personal Interview
- Thorough Reference checks
- Criminal Background Check (A criminal background check, covering each county in which the nanny has lived in for the last 7 years, is performed. Depending on the level of service selected, additional background checks are available including a driving record and a drug test.)
- Agency Training/Orientation
10. What happens if a nanny that we hire through your service doesn’t work out?
The Nanny Network offers two different replacement policies to choose from, ranging from 90-days to 120-days. In order to validate any replacement policy, families are required to have a written “Nanny Family Agreement.” If parents have returned their completed Nanny Family Agreement to us on time and proceed to terminate their nanny during the replacement period, then the Placement Team will resume the search and referral process (provided that the job description has not changed). Once the family hires a replacement nanny, a partial or full credit is applied to the placement fee (depending on when the nanny is terminated during the replacement period). There are no refunds of placement fees.
For temporary placements, if you realize the nanny we have booked for you is not a good fit, we will make our best effort to find a replacement for you however this not guaranteed.
11. Do you run background checks for parents who do not hire a nanny through The Nanny Network?
Yes, The Nanny Network can run a criminal background check for parents who have successfully hired a nanny on their own. Call us for rates!
12. What sets the Nanny Network apart?
As a local, brick and mortar company, we can work directly with you to provide you the highest level of customer service and the quickest response time. Our unwavering commitment to safety/caregiver requirements and our 25+ year track record set us apart from the rest; not to mention our industry-leading online platform that provides for a convenient and seamless user experience. You will want to be sure to review any child care service’s recruiting and vetting strategies that you are considering. There are few who conduct the level of background review that we do for each and every caregiver. Many services today supply a technology platform to connect you with sitters but do little, if anything, to verify their caregivers’ qualifications. The Nanny Network is proud to say that we do both of these things and we do them very well. Our core values lie at the heart of our business and personal operations. Take a peek. We hope you like what you see.
FREQUENTLY ASKED QUESTIONS FROM NANNIES
- What does it cost me to go through your service?
- What are the requirements of a nanny?
- What are considered standard nanny duties?
- What types of jobs are available?
- What do nannies get paid?
- What is the minimum time commitment for a nanny position?
- Why should I choose the Nanny Network?
1. What does it cost me to go through your service?
Nothing! The service is free for nannies. Apply today!
2. What are the requirements of a nanny?
Initial requirements include two years of recent, professional child care experience, multiple (excellent) non-relative child care references, a car (in most cases), and the ability to legally work in the United States.
Our sister agency, Sidekick, looks for similarly minded in-home professionals, however there is no child care experience required. Do you have a strong desire to help others? Are you organized, poised, and professional? Do you have a positive approach and are you a strong communicator? If you answered yes to these questions, then becoming a Sidekick could be the perfect fit for you.
If you are interested in family assistant positions, you are required to complete our agency training program.
3. What are considered standard nanny duties?
Standard nanny duties include preparing meals for the children, doing the children’s laundry and doing any child-related clean up. They also include having fun with the children!
Family assistants, on the other hand, are asked to do more. Generally, in addition to some child care, family assistants will assist with grocery shopping, errands, simple meal planning and preparation, family laundry, in addition to other household organization.
4. What types of jobs are available?
We place nannies in full-time, part-time, and temporary positions (including long-term temp, back-up and group child care jobs).
We also place family assistants in full-time, part-time, and temporary positions.
Our sister agency, Sidekick, focuses on the placement of household assistants in full-time, part-time and temporary positions.
Apply today and get to know us!
5. What do nannies get paid?
A nanny’s hourly rate depends on her experience, the number and ages of children for which she is caring, her location, and the duties which she is asked to perform in addition to the standard nanny duties. Typically, nannies make between $15 and 20 per hour, pre-tax, in the Baltimore area. In the Washington, D.C., area the hourly rate is between $16 and $22 per hour, pre-tax. In Richmond, nannies typically make between $13 and $15 per hour, pre-tax.
Family assistants, on the other hand, are typically paid more since they are asked to do a variety of household duties in addition to child care. Family assistants typically earn $18-23 per hour, pre-tax, in Baltimore and $20-25 per hour, pre-tax, in Washington, D.C, depending on experience.
6. What is the minimum time commitment for a nanny position?
Our permanent jobs require a minimum time commitment of one year. However, the Nanny Network also works with many families whose child care needs are more temporary. In fact, our long-term temp department can help you find a temporary job for 1-6 months (or possibly longer)! And if it’s short-term work your looking for (i.e., a day or a week here and there), never fear, our back-up care program is here!
7. Why should I choose the Nanny Network?
The Nanny Network has been around since 1995. We take great pride in the enduring relationships we have created with our caregivers over the years. We are good listeners and are constantly looking to improve the way we do business. We have developed our own proprietary technology platform to make working with us easier and more convenient than ever. We care about our caregivers, as individuals. We want to provide ways for you to connect with others in the child care field and provide helpful tools and resources to support your professional development. Our success and your success go hand-in-hand and, when we work together, children receive the highest quality child care available. And that is the bottom line. Our core values lie at the heart of our business and personal operations. Take a peek. We hope you like what you see.
* An annual membership fee of $150 may or may not apply.
We’re available. Want to schedule an appointment or speak to someone in our office? Contact us.