by Noah on 13 Mar, 2020
To our valued caregivers & clients:
During this critical health crisis, we continue to strive to add the value of providing in-home care for working families. We continue to service clients on a short or long term basis in essential industries to the best of our abilities. Our team is working hard to continue to provide both corporate backup care and privately booked sitters and nannies to all of our clients who have a need.
Our caregivers are following strict health care protocols as determined by the Center for Disesase Control (CDC) to ensure your family’s safety and we ask our families to provide that same consistency and transparency. Using the combined efforts of our caregivers, office staff and families, we are doing all that we can to try provide our services while working to keep everyone involved healthy.
We are relying on our caregivers and families to best assess their health and inform us immediately of any concerns.
|Caregiver Level of Exposure||Description||Back-up Care Eligibility Status||Clearance Criteria|
|Confirmed Case||Diagnosed with COVID-19||Ineligible||Proof of medical clearance|
|First-Degree Contact w/ Confirmed Case||High-Risk Exposure to a Confirmed Case within past 14 days:
· Close Proximity: Within 6 feet for even a brief period, or
· Extended Duration: In the same room or floor of building for a period of time that would have provided access to common space and items with a reasonable opportunity to transmit the virus
|Ineligible||14 symptom-free days since contact|
|High-Risk Travel||Traveled to a high risk area in the U.S. or internationally within past 14 days||Ineligible||14 symptom-free days since contact|
||Ineligible||14 symptom-free days since contact|
|High-Risk Second-Degree Exposure||High-Risk Exposure (Close Proximity or Extended Duration) to person with First Degree Contact, High Risk Travel, or in Quarantine||Ineligible||14 symptom-free days since contact|
|Low-Risk Second-Degree Exposure||
||Ineligible||None required (assuming no symptoms)|
Policies for Families:
Best Efforts and Requirements: Our policy remains unchanged regarding our Caregivers’ acceptance of assignments. They are not required take cases offered to them and retain the right to cancel; we will make our best effort to refill your case if a cancellation occurs and do everything we can to provide safe and secure services.
School Closure and Office Closures: We understand with school and office closures, camp and event cancellations, and other overall protective practices that there will be an increase in demand for in-home care and will do our best to accommodate all requests while maintaining a close watch on how an assignment may effect the health of the caregiver or client Family members. Please put your requests in as early as possible.
Cancellation Upon Arrival: If a Caregiver arrives at your home and you are uncomfortable with them staying due health reasons immediately notify our office. Email email@example.com and/or call 410.321.1566. Our caregivers are instructed to do the same.
Policies for our Caregivers:
Case Acceptance Policy: As always, you are not required take assignments offered to you if you do not wish to work that assignment; we do ask that you complete our health status survey for every day you are scheduled to work which you will receive via e-mail 24 hours before the start time. We are here to support you in any way that we can.
Cancellation Upon Arrival: If you arrive at a home and you are uncomfortable staying due to one of the Family members being sick despite best efforts at transparency, notify the Family immediately along with our office. Email firstname.lastname@example.org and/or call 410.321.1566.
To learn more about the novel coronavirus (COVID-19) and keep up with the latest developments, see the Center for Disease Control (CDC) website regarding how to best protect yourself including washing your hands, social distancing, wearing a mask, cover coughs and sneezes, and sanitizing commonly used surfaces daily.
Thank you for your patience and understanding as we do our best to navigate this trying time. We’re focused on the future and we’re going to keep working hard to keep caregivers, parents and children safe and healthy.
Take good care,
Dulany R. Dent
President & CEO