How Cancellations Work
Cancellations: In the event that Client cancels a job after an Assigned Care Provider Employee has been reserved and TNN has notified Client, and with 24 hours’ or more notice before the job’s start time, Client shall pay a cancellation fee equal to two (2) hours for each cancelled reservation.
The Cancellation fee will be charged to the Client’s credit card on file and a 3% processing fee will apply.If Client cancels with less than 24 hours’ notice, or instructs the Assigned Care Provider Employee to end prior to the scheduled end of shift, Client agrees to pay TNN a cancellation fee equal to the number of hours originally booked for the first day of the reservation.
All job requests and schedule changes must be made directly with TNN’s office, and not with an Assigned Care Provider Employee.